Several years ago, the founder of Engineered Now purchased an Aeron Chair for his home office. He spent countless hours in the ergonomic marvel and after a hard day`s work, he often found himself leaning back to take in the day’s accomplishments, read the news, or watch an episode online. After several weeks, he began to notice neck and upper shoulder pain and it soon became clear, with no support for his head, the hours in the chair were taking a toll on the muscles of his neck and upper shoulders. The Mission: Find the missing piece.